While these are not new problems to solve, we will continue to invest in finding the right solutions. For example, perhaps they’re a young member of the LGBTQ+ community and they worry about having their identity attached to a pseudonymous account. Even if they did have an ID, some young people may be uncomfortable sharing it. Indeed, lack of ID access disproportionately impacts underserved communities around the world, particularly young women. Some have access to IDs but don’t get them unless they choose to travel, and some simply can’t afford one. Access to government IDs varies depending on where you live in the world, as does the information contained in an ID such as a birthday. Many argue that collecting ID is the answer to this industry problem, but there are significant limitations to this approach: many young people don’t have an ID, ID collection isn’t a fair or equitable solution, nor is it foolproof. If these people are unable to prove they meet our minimum age requirements, we delete their accounts. Our content reviewers are also trained to flag reported accounts that appear to be used by people who are underage. For example, anyone can report an underage account to us. Understanding people’s age on the internet is a complex challenge across our industry, and we already have various methods of finding and removing accounts used by people who misrepresent their age. While age screens are common in our industry, young people can - and often do - get around them by misrepresenting their age. But verifying someone’s age is not as simple as it might sound. Those who are underage are not allowed to sign up, and we restrict people who repeatedly try to enter different birthdays into the age screen. When people open our apps to sign up for an account, we ask them for their birthday. In some countries, our minimum age is higher.
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